"Overcome the Challenges of Using
IMS - The World Standard for Emergency Management,
- in Your EOC."
There are two major reasons why IMS – in all its variations – needs to be adapted for Emergency Operations Centers.

First, EOCs are often (or even always, depending on your organization) staffed by people who are not first responders, who do not live and breathe IMS as a daily way of life. It isn’t a natural way of doing things. They may be administrators or they may come from fields such as medicine where collaboration and consensus are the norm. Working in IMS is a cultural shift that requires more than just intellectually knowing the concepts and a declaration that we’re going to operate in IMS. I’ve seen firsthand how easy it is in such situations to completely stray away from IMS until it is a farce to say that IMS is in place.

Second, EOCs are not at the front-line. By nature and by design, EOCs are information centers and are not hands-on. The definition of “safety”, for example, changes in an EOC context. It won’t be about live wires, weak structures, and dangerous falls. Furthermore, the vast majority of organizations who implement EOCs to respond to emergency incidents aren’t first-responder agencies at all – a lot of the examples usually used for IMS training aren’t going to be relevant, even though the principles they are supposed to illustrate truly are!

IMS was designed for dangerous, hands-on environments in the field. IMS offers very powerful benefits for any emergency response in any environment – hence the mandatory implementation of HICS in hospitals and health facilities across America – but it needs to be adapted to fit the environment and demands on an EOC and the people who will be working in them.The Practitioner’s Guide has already done the adaptation for you based on experience in a number of real EOC activations across a variety of incidents.

IMS has a standardized overall structure and very often uses templates to capture and communicate information. Yet, providing an organization or a team with the structure and the forms alone – even with training on what they mean – will not translate into the ability to implement IMS in action.

Templates can be very useful and enable clear, rapid communication. On the other hand, they can be cumbersome and counterproductive. You have to understand what it is that your EOC needs, given the kinds of emergencies you will handle and the processes you’ll have in place, in order to use templates or software tools effectively.

There are details in terms of processes and procedures that must be designed for an EOC in order to implement IMS. With the Practitioner’s Guide, all that work has been done for you and has been tested and refined in real EOC activations.

Just downloading a set of forms and designing an IMS structure is not enough to truly implement and then sustain IMS in an EOC.

Yes, of course!

Yes, along with the multimedia training modules you will also have access to editable softcopies of key documents like the job action sheets, training materials and templates.

With The Practitioner’s Guide, you will understand the practicalities and details involved with implementing and sustaining IMS in an EOC, and you will know how to modify the materials to best suit your needs.