How many users can I have on the system in total and/or at
the same time?
There are no limits to the total number of users you can have on the system at any given time. IMS is a scalable, methodical way of maintaining organization and coordination no matter how complex the incident and the resultant response structure. EOC Maximizer 3 is built from the ground up to support and enable effective IMS implementation.

No matter how many people you have in your EOC and supporting your EOC virtually, everyone will be able to work simultaneously on the EOC Maximizer 3 system.
Other platforms also say they support IMS. What’s different
with this system?
Many systems say they support IMS, but supporting IMS is different from fully enabling IMS implementation from the ground up. At its most basic level, supporting IMS can simply mean being able to maintain an IMS organizational structure on the platform.

It doesn’t mean that you can actually build your Incident Action Plan from that structure. It doesn’t mean that you can actually track IAP task completion using that structure. It doesn’t mean that you can flexibly and instantaneously expand or contract the structure as the situation evolves, nor does it mean that you can re-assign individual people instantaneously and easily to meet new demands.

EOC Maximizer 3 can do all of this because it goes beyond simply supporting IMS. It is built on IMS principles at its very core, from its system design and processes through to the user interface and user experience.
Can I run exercises on the system? Will it differentiate between
real emergencies and exercises?
Yes, of course you can run exercises on the system. EOC Maximizer 3 organizes information according to user-defined “incidents”. An exercise is treated as another incident and all information logged as part of an exercise can be extracted for documentation completely separately from any real incident responses that you may have had immediately beforehand or afterwards.
How do you keep my data secure?
EOC Maximizer 3 runs on infrastructure that is SAS70 Type II, PCI DSS Level 1, ISO 27001 and FISMA compliant. Physical access to data centers is strictuly controlled. Authorized personnel must pass two-factor authentication a minimum of two times in order to access the data center floor. Your data is protected between you and the data centers by highly secure 128-bit SSL encryption. At all times, from your fingertips to the server and back, your data is secure and protected.
How do you ensure the system is robust and will not fail when I need it?
EOC Maximizer 3 runs on a redundant multi data center infrastructure with guaranteed 99.95% uptime. That means a maximum of 5 minutes of system downtime in any given week.

There are no single points of failure in the back-end infrastructure. If your internet connection works, EOC Maximizer 3 is at your fingertips, ready to help you resolve your emergency incident.
Why does it matter if I use a system designed for first-responders
versus one designed for strategic coordination and support?
EOC systems designed for first-responder agencies are designed with the physical deployment of teams, vehicles, and other assets in mind. They are usually based on a strong mapping function that drives both the presentation of incident information and how resources are tasked. These systems are designed to track the position and deployment status of physical teams and resources that do not apply to the vast majority of businesses and public agencies.

When you are responding to an emergency, because you aren’t a first responder, you aren’t going to care about heli-bases, rest & recovery areas for teams to rest and machines to be repaired, nor will you care about mapping where specific vehicles, task forces, and strike teams are located in the community.

You aren’t a first responder and the physical deployment of fire trucks, police blockades, and public works debris removal teams are not your responsibilities. However, you will still benefit from implementing IMS and using a computerized information & response management system that will ensure key decision-makers and everyone in the EOC has the most accurate, up-to-date incident information possible and that will ensure everyone knows what they need to do and how it ties into the overall incident response objectives.

EOC Maximizer 3 is designed to meet your needs as a leader responding to emergencies with strategic, political, policy, and financial concerns that are beyond the purview of first responders.
What kind of training support is available to ensure I can use the
system properly?
All EOC Maximizer 3 users have access to a series of multimedia tutorials that illustrate how to use every function available. Users will also be able to work through a series of quick exercises to learn how to use the system in a hands-on fashion. The system is designed to be intuitive to use, and users will quickly grasp how to use the system efficiently and how to use it to make emergency incidents easier to manage and resolve.